One Call/One Click Center Project

Senior Transportation Implementation Plan

The NFRMPO and Larimer County applied for an FTA §5304 grant through CDOT to complete a Senior Transportation Implementation Plan, tying together the work done as part of the National Aging and Disability Transportation Center (NADTC) grants, the Needs Assessment, and other efforts. The project is being managed by the NFRMPO with TransitPlus as the consultant. The project kicked off in April 2019 and is expected to be completed by December 2019.


In the 2013-2018 Larimer County Strategic Plan, the Larimer County Board of County Commissioners (BOCC) set a goal to evaluate the transportation needs and challenges for seniors living in unincorporated Larimer County, and create a strategy of existing and new options for addressing those needs and challenges. This goal led to the Larimer County Senior Transportation Needs Assessment (Needs Assessment).

The Needs Assessment recommended ten programmatic and system-level tasks:

  • On-demand paid services
  • Volunteer driver program
  • Expansion of existing services
  • Family and friend subsidy
  • Fixed route shuttle
  • Education and marketing
  • Dispatch/Call Center
  • Senior Commission and Transit Ambassadors
  • Travel Trainings
  • Online Platform

The NFRMPO, Larimer County Office on Aging, Larimer County Community Development, Larimer County Department of Health and Environment, Foothills Gateway, Partnership for Age-Friendly Communities (PAFC), and RAFT met periodically to research and study how to implement these recommendations. The group interviewed agencies, companies, and organizations addressing similar programs around the country. Based on these findings, the group moved forward with the idea of a One Call/One Click Center for Larimer County.

One Call/One Click Center Proof of Concept Project

The NFRMPO, the Larimer County Office on Aging, Via Mobility, Berthoud RAFT, SAINT Volunteer Transportation, Heart&SOUL Paratransit, and zTrip partnered to pilot the use of Via’s Call Center with volunteer and taxi providers. The project was funded using an NADTC Innovations in Accessible Mobility grant. The project is expected to be completed by August 2019, and the report will be posted after.

Project MILES

Project MILES (Mobility Inclusiveness, Locations Everywhere, Simple.) was a collaborative effort led by the PAFC and the NFRMPO with funding from the NADTC through the Getting Ready to Innovate grant program. The funding was used to accomplish two goals:

  • The Expert Panel consisted of staff from transportation providers, riders, advocates, and system-level organizations. Together, the group met six times and was absorbed into the Larimer County Mobility Committee.
  • The Expert Panel created an evaluation criteria to use during two “pilots”: the Expert Panel received two walkthrough presentations of Routematch and Cambridge Systematics.

The final report is available for download.